Most frequently asked questions about esports betting at Mr Green. You can find answers to your betting questions here.
Bets can be categorized as general odds that also apply to sports betting and odds limited to certain eSport games.
Mr Green is a legally operating casino and sportsbook licensed by Malta Gaming Authority.
By clicking on the Deposit button at the cashier section, a list of other payment options will pop up. The user can pick one that suits their needs.
Following an unsuccessful deposit to a player's account, the money will be credited back to the bank account. If the funds do not reflect after five days, the user should contact the support for further guidance.
Winnings are available for cash out once they reach the minimum withdrawable limit of €30.
If the withdrawal method is different from what was used to deposit, then the process may not succeed. Another reason could be that the bookie does not accept the user's preferred payment method for withdrawal.
Also, players cannot cash out bonus money before meeting the wagering conditions. Lastly, a payout can fail if the account is not verified. The company will ask for verification documents to approve the transaction and protect the player from a possible cyber attack.
Those who close their accounts through the Take a Break function will automatically reopen them after the stipulated period passes. Then they can log in with their usual password and email. If the account was self-excluded, it unblocks once the set time frame expires. On the other hand, an account that was closed temporarily can be activated directly. If the company shuts it down for other reasons, only the support team can resolve the issue.
Players from Canada, Argentina, Dominican Republic, New Zealand, the UK, and other EU countries are welcome.
Mr Green stores user information according to the General Data Protection Regulation (GDPR) rules. They hold this data for at least five years. After that, players can request the deletion of their data.
Members can unsubscribe from promotional messages anytime by clicking the unsubscribe link sent via email. Or they can send the word "STOP" via SMS to end the subscription. Alternatively, one can contact customer care representatives to opt out of newsletters. The decision will, however, exclude the customer from updates on special offers. It is possible to subscribe again by adjusting the account settings.